1. Overview
Projonexa Developers Console is operated by SANYOVI TECHNOLOGIES PVT. LTD. (“we”, “us”). This Policy explains when the one-time Developer Registration Fee of ₹2,500 can, and cannot, be refunded, and how cancellations before payment are handled.
This Policy should be read together with our Terms of Service. Related policies are listed on the Legal overview.
2. Registration fee is non-refundable
Non-refundable, no exceptions for the fee itself
- Once a developer account is created and the ₹2,500 registration fee is successfully paid, that amount is non-refundable.
- If your account is not verified, or verification is rejected, the fee remains non-refundable.
- If your account is restricted, suspended, or closed because you breach our policies, rules, or Terms, the fee remains non-refundable.
- Choosing to stop using the Console, or not completing verification or publishing, does not create a right to a refund.
These rules match the Developer registration fee section of our Terms of Service.
3. Cancellation before payment
You may leave the registration or signup flow at any point before a successful Razorpay payment is completed, at no cost and with nothing owed. No fee is charged, and there is nothing to cancel or refund, until payment is successfully processed.
4. Exceptions: duplicate charges and payment errors
The only situations in which a registration fee payment may be refunded are:
- Duplicate charge: you were charged more than once for the same registration in a single attempt, due to a payment gateway or technical error.
- Clear payment error: a verifiable processing error resulted in an incorrect amount being charged, or a charge was captured without a corresponding successful registration.
These exceptions apply only to the erroneous or duplicate amount. They do not apply to change of mind, dissatisfaction, non-verification, or account restriction, all of which remain governed by Section 2 above.
5. Refund timeline
Where a refund is approved under Section 4, we process it to your original payment method within 7–10 business days of approval. Actual credit timing on your bank or card statement may vary depending on your bank or payment provider.
6. How to request a refund
To request a refund under the exceptions in Section 4, contact us with:
- Your registered email address and developer account details
- The Razorpay payment reference or order ID
- A short description of the duplicate charge or payment error
Reach us at support@projonexa.com or through the Contact page. We will review your request and confirm the outcome by email.
7. Relationship to the Terms of Service
This Policy operates alongside our Terms of Service. If there is any conflict between this Policy and the Terms on commercial rules, including the registration fee, Console charges, or payouts, the Terms of Service control.
Contact
Questions about this document: support@projonexa.com.
Refund requests may also be sent to support@projonexa.com or call +91 73504 49972.